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The Planet is a leading provider of On Demand IT Infrastructure solutions, hosting over 22,000 small and medium size businesses and 6.7 million web sites worldwide, using the best choice of servers, software tools and support, backed by enhanced facilities and network connectivity.

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Tyan S5372 i5000VS

Tue, 29 Aug 2006 12:27:13 -0400

The latest buzz in the datacenter & server markets these days can be summed up as: Woodcrest.

Woodcrest is Intel's code-name for their newest Dual Core Xeon processor - which boasts two CPU cores on 1 chip, 4MB of shared cache, a claim of 40% better performance with a 40% reduction in power used. Wow. To every datacenter-centered person that is a dream come true. With the rising power & cooling costs, increasing performance and reducing power is essential.

With the latest reviews on hardware websites showing that these new chips blow away the competition in almost every area, we decided to use the new Woodcrest processor in a new reseller web hosting server that we're bringing online.

The first job was finding a Woodcrest process that would provide enough power & not bankrupt us (some of these Woodcrest CPUs are in the $1000 arena!)... we chose the Intel 5130 Dual Core Xeon. Then the going got tough.

MotherBoard
All of the Woodcrest motherboards that we could find were in the $300 - $500 range. We chose the Tyan S5372 i5000VS dual Woodcrest motherboard - it looked like a good choice.

RAM
Of course the new Woodcrest CPUs & motherboards require FB-DIMM DDR2 (that is Latin for: expensive)... loading the machine 4 with 4G of RAM was a tad expensive...

CASE
We use 2U cases from an excellent provider called ServerCase.com
Luckily we keep spare cases because they ship from California and it can take up to a week to get a case to us on the East Coast.

THE RESULTS
Thanks to 3 day shipping methods, our parts were delivered very quickly. We started to build the server and ran into 3 issues:
Problem 1) The new motherboards screw holes didn't line up with the 2U ATX case from ServerCase.com .. .there were 3 brackets coming up from the bottom of the case for screws, but there were no holes on the motherboard. Needless to say that is bad.... what to do? We don't want to wait to buy another case and delay the building process.
Solution: We used a drill to drill through the bottom of the case and remove the 3 offending metal brackets

Problem 2) The motherboard requires a EPS12V / SSI (24 + 8) power supply - our spares were all 24 + 4... damn. There's no way around this, we zip back over to ServerCase.com and order 2x (always need a spare, right?) I-Star Dual xeon power supplies & that is resolved

Problem 3) The 2U case requires special mounting brackets for a Dual Xeon motherboard... back to ServerCase.com to order the correct parts.

Hooray... uh oh?
Finally at this point everything looks good! The server is built (running very cool - Intel delivered on their low-power promise!), harddrives are installed, RAID card works, RAM is recognized, and life is good in server land.... right? Well, the last step is to go into the bios and change the "After Power Failure" setting to "Turn On"... this will allow us to reboot the server using our APC remote control strips. We go into the BIOS, change the setting, save the settings & restart.

We then pull out the power and plug it back in but the "After Power Failure" setting doesn't work! That is an essential feature for a remote controlled server. Panicking, we rush to Tyan's website to check for BIOS updates. Phew! There have already been 2 updates for this BIOS so surely they must have fixed the issue. We flash the BIOS to the latest 1.3 version and test it and it still doesn't work.
note about the motherboard flashing: Tyan says that it is required to boot into MSDOS with no HIMEM loaded but give no details on how to do this. It took us an hour or two of consulting people and websites to finally figure it out... thanks for the great instructions Tyan]

So the next step is to call Tyan's technical support (emailing their support was a maze of getting the proper subject and that was just plain old confusing).... to their credit they picked up right away and were very helpful. They setup the motherboard in their labs and tested it out and verified that the feature worked for them. Hmm... their official response is that the power supply that we're using is not supported. We pay $35 to do an RMA (over night, thankfully) in hopes that we somehow have a defective motherboard. The new motherboard arrives the next day from California and the problem still persists.

Now, I would accept the "unsupported power supply" theory, except when we use the CLEAR CMOS jumper on the motherboard to clear the BIOS settings, the next time we plug the power in, the system turns on automatically. That's right. If you clear the BIOS settings via the Jumper on the motherboard and plug the power back in, it will automatically turn on - but after that, even if you change the setting in the BIOS to "Turn On", it will not turn on!. That tells us that the motherboard & power supply together are in-fact physically capable of turning on after the power is plugged back in, it is simply a bug somewhere (either in hardware or software) that won't let it happen with our 'unsupported power supply'. Hopefully someone from Tyan will read this and look into this further.
FYI: The power supply that we're using is an I-Star TC-2U40 (400W Quiet 20/24+8+4pin power supply)]

update - 9/30/2006 - Tyan issued bios version 1.04, we had hoped that this would address the problem, but it did not.

Follow-Up & Results
Aside from the lack of ability to turn on after a power failure, the server is running very well - temperatures are low, performance is high & there has been no weird behavior or freezing. we fully tested the CPU & RAM before-hand to ensure that there were no problems with these parts]

Established in 1997, Host Department is based in Wilmington, DE with data centers located in Fremont and Santa Clara, CA. Host Department emphasizes service to individuals, small / medium sized businesses (SMBs), and large corporations, designed for e-commerce. The company is currently serving over 550,000 customers worldwide with reseller / premium / specialty / free web hosting and domain name registration services supported by an unwavering commitment to 24/7 support. The company also offers web design and development services, as well as search engine submission.

> Just to refresh your memory I am pasting our email exchange

> and how I was solicited to purchase hosting from you, which

> I obviously did, tried to make it work, and when I saw that

> there was no way to make it work I requested a refund -

> money back, whatever you wish to call it. The hosting that I bought

> from you was in the price range that I paid with Earthoster.

> When I saw that it didn’t work, you told me that this is not a reseller

> account and to buy a reseller one. Unfortunately your prices

> are way to high and we chose to call it quit, and leave.

>

> I was told to wait until Monday and when I requested it again

> on Monday (yesterday) I received your email bellow??

> So, as you can see, I really do not plan to give you my cash

> as a present, and am requesting refund ASAP.

>

> Your answer here:

>

> “>> Your account does not qualify for the refund as you are not the first

> time

>>> tryer of the server. Refunds and money back guarantee is only offered

>>> to

>>> brand new members who had no connection with the service. You were a

>>> hosted on our server before therefore you are no longer considered a

>>> new

>>> member of the service.”

>

> is definitely not correct, and I will fight it until I see my money back.

> Not only, I am telling you that I will make this entire story known

> online, and how you threat your customers, and try to cheat also.

> If you do not issue the refund I’ll send this story to my credit card

> within a few hours from now.

>

> Reply and refund my money ASAP please

>

> Thank you

> ……………………

>

>

> “……………

> Date: Fri, 2 Feb 2007 16:47:03 -0500

> Subject: Fw: Biggest-Hosting:Contact Us.

> To: …………………

> From: “………………

>

> Hi,

>

> In order to help I need to know from whom did you purchase that reseller

> account?

>

> Best Regards,

> Biggest-Hosting.com

> ………………….

>

> Date: Fri, 2 Feb 2007 18:58:57 -0500

> Subject: Re: Fw: Biggest-Hosting:Contact Us.

> To: ………………………

> From: “……………..

>

> Sites are saved in the back up server for the next 48 hours. So you

> have to order a plan within that range for us to still have your files.

>

> Best Regards,

> Biggest-Hosting.com

> ………………..

>

> Date: Fri, 2 Feb 2007 17:33:34 -0500

> Subject: Re: Fw: Biggest-Hosting:Contact Us.

> To: ………………………

> From:………………

>

> Earthhooster has cancelled with us, therefore all his accounts are in

> the process of getting deleted. If you like to have your sites back

> online please sign up for any of our reseller plans. We will also move

> your sites to a faster server.

>

> Best Regards,

> Biggest-Hosting.com

> ………………..

>

> Date: Fri, 2 Feb 2007 18:14:23 -0500

> Subject: Re: Fw: Biggest-Hosting:Contact Us.

> To: …………………..

> From: “…………………..

>

> He already canceled and his billing date has expired. As you see your

> sites are already offline.

>

>

>

> Best Regards,

> Biggest-Hosting.com

> ……………….

>

>

>

> Date: Sat, 3 Feb 2007 10:24:41 -0500

> Subject: Re: Fw: Biggest-Hosting:Contact Us.

> To: ………

> From: “support@……..

>

> Hi,

>

> In order to have more than one domain hosted you need to click addon

> domain icon in the cpanel. Then paste that other addon domain and

> point

> it to a different folder where that other domain’s files are hosted

> in.

> That way each addon domain wil have its own different location and one

> hosting account will support multiple domains.

>

> Yes, your password can be rest for all those account that were hosted

> under your reseller so you can download them and upload them to your

> regular hosting account. But you will have to change folders so each

> site is in a different folder to have multple domains in one account.

>

> Best Regards,

> Biggest-Hosting.com

> …………

>

>

>

> From: “………………..

> To:
> Sent: Tuesday, February 06, 2007 7:40 AM

> Subject: Re: Re: Fw: Biggest-Hosting:Contact Us. MONEY BACK GUARANTEE REQUESTED ASAP!

>

>

>> Well mister,

>>

>> I definitely hope that you are making a joke.

>> I had never heard of you people nor of your web site

>> until you started soliciting me to buy your hosting

>> or, otherwise you will delete my sites from the server.

>>

>> For your info - I was hosted with EartHoster and never

>> with you. Never any dealings with you, so I can never be

>> an existing client of yours! And you are trying to steal my money!

>>

>> You are trying to turn things your way, and keep my money

>> but it will not work as this is CHEATING!

>> It is stated on your site that I have money back guarantee

>> and I want to leave, and with my money

>>

>> As I purchased an account that I thought was a reseller

>> account and it was not. I tried to make it work and could

>> not use add on feature you have. End of story. I am gone

>> and I demand my money back.

>>

>> I will otherwise make this story known online, write

>> about it on forums and on my web hosting blog, and

>> will call my credit card to have my money refunded.

>>

>> Answer and refund my money ASAP please

>>

>> Thank you

>>

>> …………

>>

>>

>>

>>

>> —– Original Message —–

>> From:
>> To:
>> Sent: Tuesday, February 06, 2007 5:01 AM

>> Subject: Re: Re: Fw: Biggest-Hosting:Contact Us.

>>

>>

>>> Hi,

>>>

>>> Your account does not qualify for the refund as you are not the first

>>> time

>>> tryer of the server. Refunds and money back guarantee is only offered

>>> to

>>> brand new members who had no connection with the service. You were a

>>> hosted on our server before therefore you are no longer considered a

>>> new

>>> member of the service.

>>>

>>> Best Regards,

>>> Biggest-Hosting.com

>>> ……….

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